Projects & Impact

AHP has built its business on applying best practices, many of which we have helped to shape, and real-world, hands-on knowledge to improving systems and business practices for our clients.

In all of the work that we do, we are guided by our mission to improve health and human services systems of care and business operations to help organizations and individuals reach their full potential.

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Increasing Financial Stability and Productivity for an Intellectual/Developmental Disability Service Provider

AHP helped to assess and improve key business operations for The Resource Center, a provider of intellectual/developmental disability, primary care, dental, and mental health services in New York State that was facing financial challenges under health care reform. Over a two-year period, AHP conducted a claims analysis and a productivity study, as follows:

The analysis identified the causes of financial losses, gaps in the revenue management process, and opportunities for improved pricing strategies and contract negotiation processes.
The productivity study analyzed the clinical workflow and its impact on revenue models, revealing both the need to improve productivity and to increase patients to the practice. AHP’s recommendations from all phases of work were quickly implemented by the client. Today operations are more efficient, productive, and profitable.

Agency:
The Resource Center

Project Director:
- View Bio

Impact:
As a result of AHP’s work, the provider organization:

increased patient base by 14%;
reduced monthly expenses by 21%;
increased monthly productivity by 23%;
increased average monthly revenue by 39%;
produced revenue cycle numbers better than national benchmark; and
increased insurance incentive payments by 125%.

Improving Technological and Business Efficiencies for Federally Qualified Health Centers (FQHCs)

Since 2005, AHP has helped nearly all Massachusetts FQHCs and others in the Northeast and Mid-Atlantic to re-engineer key operational and clinical processes. AHP delivers value to the bottom line through evaluating and improving process mapping and workflow analysis, EHR implementation, identification of barriers and constraints, clinical and operational staff training, and system validation. AHP experts help FQHCs to integrate primary care and behavioral health, conduct strategic planning to meet the requirements of health care reform, and perform protected health information privacy and security assessments. Since 2011, AHP has assisted FQHCs in meeting the Centers for Medicare and Medicaid Meaningful Use.

Agency:
Federally Qualified Health Centers (FQHCs)

Project Director:
- View Bio

Impact:
As a result of AHP’s work, many clients have successfully met the Meaningful Use Stage 1 requirements and are in process with Stage 2, receiving hundreds of thousands of dollars in Meaningful Use incentives. AHP’s expertise with FQHCs has led to additional contracts, including Uniform Data Systems for Health Centers.

Uniform Data Systems for Health Centers

AHP, in partnership with John Snow, Inc. (JSI), supports the Department of Health and Human Services (HHS) Health Resources and Services Administration’s (HRSA) Bureau of Primary Health Care (BPHC) in the continual development and improvement of processes, documentation, and technical assistance supporting the annual collection of BPHC and BHPr (Bureau of Health Professionals) Uniform Data System (UDS) program performance data from grantees.

The UDS is a core set of information used for reviewing the operation and performance of the approximately 1,300 health centers (Section 330 Federally-qualified Health Centers [FQHCs]), FQHC Look-Alikes (LALs) and Bureau of Health Workforce (BHW) Primary Care Clinics) nationwide, which tracks information about patient demographics, services provided, staffing, clinical indicators, utilization rates, and financial measures.

Project goals include ensuring the reliability and validity of UDS data by providing training, technical support and UDS reviewer expertise; collaborating with HRSA Electronic Handbook (EHB) system developers to enhance reporting tools and develop various standardized reports; and conducting analyses and developing reports useful to health centers (for program management and performance improvement), project officers (for monitoring and technical assistance), and to HRSA for analyzing the individual and collective impact of health centers in providing primary health care services to the nation’s underserved populations.

Related resources and publications:

Agency:
Department of Health and Human Services (HHS)

Project Director:
- View Bio

Impact:
AHP’s activities help ensure that the nation’s health centers continually provide complete, accurate, and measurable data on their ongoing activities, including an ever-expanding array of critical key clinical performance measures associated with long-term positive physical and behavioral health outcomes. HRSA’s Health Center Program Quality Improvements initiatives are aligned with AHRQ National Quality Strategy aims of providing better and more affordable care for individuals and communities in underserved populations throughout the United States.